Do I need an internet connection to download a movie?

Yes, you will need to be connected to the internet to download a movie.

Where do I find new movie downloads?

Once you've purchased or rented a movie, it will appear in the Movies area of your BIGSTAR Desktop. If your download doesn't automatically appear, click the "Check for Purchases" option to refresh the Desktop.

How do I begin the download process?

Downloads will begin automatically. Three simultaneous downloads are allowed at any given time. You may pause or resume downloads at your discretion.

If your download does not begin automatically, click the "Check for Purchases" option to refresh the application.

How long will my download take?

The length of time will vary for each download, depending on the file size and speed of your internet connection. The progress rate of the download will appear beside the movie title.

How can I tell the progress of my download?

Download progress will appear beside the film title. This will let you know how much of the movie file has already downloaded, how much left to-go, and a general time estimate of how long it will take.

When can I begin watching a movie I've downloaded?

The BIGSTAR Desktop features progressive downloads which allow you to begin watching a movie as soon as a portion of it has downloaded - this will depend on the speed of your internet connection. You may also wait until the entire movie file has downloaded before you begin watching it.

What happens if I lose my internet connection, or if the BIGSTAR Desktop quits?

Downloads will automatically pause when the BIGSTAR Desktop has closed - whether it was on purpose or on accident. Don't worry about losing your downloads, they will resume as soon as the BIGSTAR Desktop reloads.